U-Build Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and processed when you visit, interact with or make a purchase from u-build.org (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you submit forms on the Site, such as general enquiries, paid consultations/orders, or Educational / Workshop NDA forms, we collect certain information from you. This includes details such as your name, email address, phone number, billing/address details, and project or form-specific information required to fulfill your request or process your order.

We refer to this information as “Form & Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information as well as Form & Order Information.

How do we use your personal information?

We use the Form & Order Information that we collect to respond to enquiries, fulfill consultation orders, manage NDA submissions, and carry out related customer services. Additionally, we use this information to communicate with you, screen for potential risk or fraud, and, where aligned with your preferences, provide you with information or marketing relating to our services. We use Device Information to help screen for potential risk and fraud (in particular, your IP address) and to generally optimise and improve our Site.

Sharing your personal information

We share your Personal Information with third-party service providers to help us operate our site and services, including:

  • Stripe (payment processing)
  • Resend (transactional and notification emails)
  • Odoo (CRM and enquiry management)• Hetzner (web hosting infrastructure)
  • Sanity (content management platform)
  • Mux and YouTube (video content hosting and embeds)
  • Google Analytics (to understand how visitors use the Site)

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

Under UK GDPR, U-Build Ltd acts as the Data Controller for your Personal Information. Our lawful bases for processing your data include performance of a contract (e.g. processing orders or consultation bookings), legitimate business interests (e.g. responding to enquiries and maintaining website security), and compliance with legal obligations.

You have the right to access, rectify, erase, or restrict the processing of your personal data, as well as the right to data portability. Where international data transfers occur, appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are maintained. If you wish to exercise your rights or if you have concerns regarding our data handling, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, or if you have a questions or query, please contact us by e-mail at info@u-build.org or by mail using the details provided below:

U-Build, 59-61 Vyner Street, London, E2 9DQ

U-Build is a trading name of U-Build Ltd.